Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

At Professional Speaking Academy Fukuoka ("we," "our," or "us"), we are committed to providing high-quality communication training services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for services purchased through our website https://infinirex.pro/ or directly from our academy.

Please read this policy carefully before purchasing our services. By purchasing services from us, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Our Commitment to Satisfaction

We strive to deliver exceptional value through our interview coaching, public speaking training, presentation skills development, and personal consultation services. Client satisfaction is our priority, and we work diligently to ensure that our services meet or exceed your expectations.

3. Free Consultation Policy

We offer a free initial consultation to all prospective clients. This consultation allows you to:

• Discuss your communication goals and challenges
• Learn about our services and approach
• Ask questions about our coaching methods
• Determine if our services are the right fit for your needs
• Receive a customized service recommendation

We strongly encourage all potential clients to take advantage of this free consultation before committing to paid services. This helps ensure that you make an informed decision about whether our services align with your goals and expectations.

4. Refund Eligibility and Timeline

4.1 Multi-Session Packages

For clients who purchase multi-session coaching packages:

4.2 Single Session Services

For individual session bookings:

• Before the session: Full refund if cancelled at least 48 hours before the scheduled session
• 24-48 hours before: 50% refund available
• Less than 24 hours before: No refund available
• After the session: No refunds available once the session has been conducted

4.3 Specialized Programs

For comprehensive programs (Interview Excellence Program, Public Speaking Mastery, etc.):

• Before program start: 100% refund if cancelled at least 14 days before the program start date
• 7-14 days before start: 50% refund available
• Less than 7 days before start: 25% refund available
• After program begins: Pro-rata refund for uncompleted sessions minus 30% administrative fee (available within first 20% of program duration only)

5. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

5.1 No-Show Policy

If you fail to attend a scheduled session without prior notice, no refund will be provided for that session. The session will be considered used.

5.2 Client-Initiated Late Cancellations

Cancellations made less than 24 hours before single sessions or less than 48 hours before multi-session appointments are not eligible for refunds.

5.3 Service Completion

Once 30% or more of a multi-session package has been completed, no refunds will be provided for the remaining sessions.

5.4 Violation of Terms

If your access to services is terminated due to violation of our Terms and Conditions, including but not limited to inappropriate behavior, harassment of staff, or fraudulent activity, no refund will be provided.

5.5 Change of Mind After Service Delivery

Once a service has been delivered (session completed), refunds based solely on change of mind are not available.

5.6 External Factors

Refunds are not provided for circumstances outside our control, such as:

• Your inability to attend sessions due to personal scheduling conflicts
• Technical issues on your end (internet connectivity, device problems)
• Employment outcomes that don't meet your expectations
• Third-party decisions (hiring managers, audiences, etc.)

6. Rescheduling vs. Refunds

6.1 Rescheduling Policy

• 24+ hours notice: Free rescheduling, no penalties
• Less than 24 hours notice: Rescheduling may be available at our discretion, subject to availability
• Multiple reschedules: Clients may reschedule up to 3 times per session without penalty

6.2 Validity Period

Multi-session packages are valid for 12 months from the date of purchase. Sessions must be used within this period. Extensions may be granted in exceptional circumstances at our discretion.

7. Our Cancellation Rights

7.1 Coach Unavailability

If we need to cancel a session due to coach illness, emergency, or unavailability:

• We will offer to reschedule at no additional cost
• We will provide at least 24 hours' notice when possible
• If rescheduling is not acceptable, a full refund for that session will be provided

7.2 Service Discontinuation

If we discontinue a service you've purchased, you will receive:

• At least 30 days' notice of the discontinuation
• The option to complete remaining sessions with alternative coaches
• A full refund for uncompleted sessions if alternatives are unacceptable

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, you must:

1. Submit a written request via email to [email protected] or by mail to our address
2. Include the following information:
   • Your full name and contact information
   • Date of purchase and service details
   • Reason for refund request
   • Number of sessions completed (if applicable)
   • Original payment method information
3. Provide proof of purchase (receipt, confirmation email, invoice)

8.2 Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request within 5-7 business days
• We may contact you to discuss the situation and explore alternatives
• We will notify you of our decision via email

8.3 Processing Timeline

If your refund request is approved:

• Refunds will be processed within 10-14 business days of approval
• Refunds will be issued to the original payment method
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

8.4 Partial Refunds

If you're eligible for a partial refund:

• The refund amount will be calculated based on unused sessions
• Applicable administrative fees will be deducted
• You will receive a detailed breakdown of the refund calculation

9. Administrative Fees

Administrative fees cover the costs associated with processing refunds, including administrative time, payment processing fees, and opportunity costs of reserved time slots.

9.1 Fee Structure

• Full refunds (within 7 days, no services used): No administrative fee
• Early cancellations (within 7 days, 1 session used): 20% administrative fee
• Mid-program cancellations: 30% administrative fee
• Single session cancellations (24-48 hours): 50% of session fee retained

9.2 Fee Justification

Administrative fees help offset:

• Payment processing fees (which are non-refundable to us)
• Administrative time spent on scheduling, preparation, and cancellation processing
• Lost opportunity cost of time slots held for you that could have been offered to other clients

10. Special Circumstances

10.1 Medical Emergencies

In cases of serious illness or medical emergencies that prevent you from completing services:

• We may offer extended validity periods for your package
• We may waive or reduce administrative fees at our discretion
• Medical documentation may be required

10.2 Relocation

If you relocate and can no longer attend in-person sessions:

• We will first explore virtual session options
• If virtual sessions are not suitable, we may offer a pro-rata refund with reduced administrative fees

10.3 Unsatisfactory Service

If you are genuinely dissatisfied with the quality of service:

• Please notify us immediately so we can address your concerns
• We may offer alternative coaches or modified approaches
• If issues cannot be resolved, we may offer a partial or full refund at our discretion

11. Dispute Resolution

11.1 Internal Resolution

If you disagree with a refund decision:

1. Contact us at [email protected] to discuss your concerns
2. Request a review by our senior management
3. Provide any additional information or context that supports your position

11.2 Escalation

If internal resolution is unsuccessful, you may:

• Seek mediation through a mutually agreed third party
• File a complaint with relevant consumer protection authorities in Japan
• Pursue legal remedies in accordance with our Terms and Conditions

12. Exceptions and Management Discretion

While this policy outlines our standard refund procedures, we recognize that exceptional circumstances may arise. Management reserves the right to make exceptions to this policy on a case-by-case basis, considering factors such as:

• The nature and timing of the refund request
• Your history as a client
• The specific circumstances surrounding the request
• Fairness and reasonableness

Such exceptions are made at our sole discretion and do not create precedents or obligations for future cases.

13. Payment Method Considerations

13.1 Credit/Debit Card Refunds

Refunds to credit or debit cards will be processed to the original card used for payment. If the card has expired or been cancelled, please notify us so we can arrange an alternative refund method.

13.2 Bank Transfer Refunds

For refunds to bank accounts, you will need to provide current bank account information. Please note that international bank transfers may incur fees.

13.3 Third-Party Payment Platforms

If you paid through a third-party platform, refunds will be processed through that same platform, subject to their policies and timelines.

14. Tax Implications

Refunds will be processed for the full amount paid. If you have claimed any tax deductions related to our services, you are responsible for addressing any tax implications of refunds with your tax advisor or relevant tax authorities.

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes will not affect refund requests for services purchased before the policy change.

Material changes to this policy will be communicated via:

• Email notification to active clients
• Notice on our website homepage
• Update to the "Last Updated" date on this policy

16. Contact Information for Refund Inquiries

For questions about this Refund Policy or to request a refund, please contact us:

17. Related Policies

This Refund Policy should be read in conjunction with:

• Terms and Conditions: Governing general use of our services
• Privacy Policy: Explaining how we handle your personal information

All three documents together form the complete agreement between you and Professional Speaking Academy Fukuoka.

© 2025 Professional Speaking Academy Fukuoka. All rights reserved.
Registration No: 30878464

This Refund Policy was last updated on January 1, 2025